Lifestyle

Mending customer service standards

It's not that hard for Wendy White to pinpoint exactly what good customer service entails.
It's not that hard for Wendy White to pinpoint exactly what good customer service entails. Chris Ison

WENDY White tailors to your material needs and will spend hours, if she must, unpicking a wedding dress to get it perfect for a bride's big day. This is her way of showing what high-end customer service entails for her.

Global research shows Australian service standards continue to decline for the third year in a row, with dissatisfaction growing among consumers, leading to lost sales at a time when many businesses are under pressure.

Four in ten consumers believe Australian businesses miss their expectations, placing Australia second only to France.

The Morning Bulletin put a message online asking members of the public if they were satisfied with local customer service.

Many online subscribers were generally satisfied; however, some were a bit sour when it came to the bigger grocery chain stores.

Wendy is the owner of Bush Buddies-Wendy White Millinery, a specialist shop that mends and hems gowns and suits.

She admitted to spending hours on end unpicking lace on one bride's dress to create two straps for the gown.

"When the customer sees the dress and says the work done on it looks beautiful, that is a sense of fulfilment," she said.

Wendy works with a full-time assistant at her store, which is constantly booked out, she said.

"Depending on the urgency of the job, I will call someone whose outfit I am working on and tell them an urgent job has come up and will work on that first."

Topics:  business customer service lifestyle retail tailor



How to survive a bushfire in your car

IT SOUNDS like a nightmare, but it can happen.

Eight reasons to join the RFS

SPREAD across 93% of Queensland, the Rural Fire Service has about 36,000 volunteers. And you could be one of them.

What if my insurer gives me grief?

CLAIMING your insurance cover after a natural disaster can go one of two ways. It can be a breeze, or like pulling teeth.

EXPLAINER: How to grab bargain flight from Wellcamp Airport

"Chances are, when it's at that price, they've just paid for the last two seats on the flight."

She said once they were nabbed, the tickets could skyrocket.

Major milestone for lifesaving service

RACQ LifeFlight is celebrating 10 years in south-west Queensland.

Lifelight celebrates 10 years in south-west Queensland

Spread the joy and Adopt a Family

'TIS THE SEASON: Red Cross program coordinators Carol Turnbull and Jo McKinnon are urging Warwick resident to sponsor the remaining six families as part of the Adopt a Family Appeal to give locals doing it tough a great Christmas.

Dig deep to support Warwick families this Christmas

Local Partners

15 things to do on the Southern Downs this weekend

If you're looking for something to do this weekend, here's some awesome ideas


Kernaghan's a 'boy from the bush' with a timeless quality

Country music singer Lee Kernaghan.

Lee Kernaghan is celebrating the 25th year of his breakthrough song.

Don't miss the free Bunnings Christmas party

Free Bunnings Christmas Family Night

WARWICK'S Bunnings Warehouse will come alive tonight for Xmas

Rose City unites in festive event

Erin and Keely Hilton.

Local performers entertain at Carols in the Park

Jennifer Lawrence apologises to the people of Hawaii

Jennifer Lawrence sorry for 'offensive' story

Cruz Beckham's single a 'one-off'

He is not planning to launch a full-time music career yet.

Louis Tomlinson's mother dies aged 42

Louis Tomlinson's mother has died.

Star Wars spin off gets green light grom Lucas

Riz Ahmed, Diego Luna, Felicity Jones, Jiang Wen and Donnie Yen star in the movie Rogue One: A Star Wars Story.

Lucas said to have enjoyed the latest Star Wars spin-off

BOOK REVIEW: The Mask of Command

This narrative from Anicent Rome has it all

The tech-version of the old pop-up book is here

IS THE old cardboard pop-up book a thing of the past?

Essential to get new Maroochydore CBD fundamentals right

LOOKING AHEAD: The central business district at Maroochydore is planned to be the heart of the Sunshine Coast.

SunCentral reports good progress on 53ha Sunshine Coast city heart

'Crucial' farm land eyed by defence department

Lawson Geddes moving the Brangus cattle to higher ground - which is the land the Defence Department is interested taking for the Shoalwater Bay expansion.

"You can't have one without the other.”

Former Shark Show for sale for $1.3 million

Vic Hislop at the old Shark Show.

TALK about a jaws-dropping real estate opportunity.

There's a whole lot of luxury in this home

The Endeavour Foundation's latest prize home in Mountain Creek.

WHEN it comes to desirable homes, it's hard to go past a prize home.

Ipswich City Properties asset portfolio retains its value

Ipswich City Council Administration Building, South Street, Ipswich. Photo: Claudia Baxter / The Queensland Times

New website launched by Ipswich City Council

Ready to SELL your property?

Post Your Ad Here!