Bank to undergo open plan renos
THE Warwick Credit Union (WCU) has demolished the inside of their Palmerin Street bank this week to make way for a more customer-friendly design.
WCU CEO Lewis von Stieglitz said the renovations were expected to be completed in early November and were designed around customers’ needs.
“Members were saying they wanted to come inside and talk – we had a talk to them (members) about it to see what was important to them,” he said.
The new open plan allows customers to still come through to the teller and complete transitions quickly but to also make it more comfortable for longer processes.
Mr von Stieglitz said they would roll a simplified version of the design out to all of branches in Warwick, Allora, Dalby, Inglewood and Killarney.
“It will improve by allowing faster service...while creating a better atmosphere for those who want to sit down and talk things through,” Mr von Stieglitz said.
Doug and Greg Roulston will carry out the renovations, assisted by local contractors and tradesman.
“We are pretty conscious of keeping costs as low as we can and making sure money is spent locally,” Mr von Stieglitz said.
“It’s exciting – its great to be able to do good quality fit-out in a regional area.”
While the Palmerin Street bank is being beautified all customers are directed to the Rose City Shopping Centre WCU bank to complete their everyday banking.
Mr von Stieglitz has put on three extra teller stations to allow for the higher customer flow.
The building, which Mr von Stieglitz recently found out was heritage listed, has interesting historical features that architect Peter Wolf will revamp.
“The historic window arches will be rediscovered as well as the safe room door,” Mr von Stieglitz said.
Mr von Stieglitz said he had received positive comments from Rose City residents who said it was good to see investment in the town. “There will be a mix of various colours that fit with the local area,” he said.