Bakery’s ‘horrifying’ response to customer
WHERE'S the beef?
Well, it would appear to be at Howard Plains Bakery in the Northern Territory.
One disgruntled customer, Branch Latroll, claims he was served a cold pie and an expired iced coffee during his Sunday morning visit with his two young children, and decided to review his experience on the bakery's Facebook page.
"Have been coming to this bakery for years," the post read. "At least once a fortnight, for a Sunday morning pie and ice coffee with the fam.
"This all stops today untill [sic] I hear that the place has got its s**t together."
The review went on to list exactly why he was disappointed by his pie and coffee.
"1. Pie wasn't even warm," the first point read.
"2. Tasted like it was microwaved than grilled. Had that weird raw pastry taste.
"3. My ice coffee is out of date. Today is the 3rd my ice coffee ran out on first.
"The nutella donuts scored them the second star."
But his review was met with hostility, when the local bakery responded and called him a "w**ker", a "gutless troll" and a "little b**ch".
"F***ing keyboard worrier," the post from Howard Plains Bakery read.
"Does it make you feel like a man to post this bulls**t. Get a life you w**ker.
"Say you been going for years and have 1 bad pie and crack the sads like a little b**ch. If you weren't satisfied, take it back for a refund or exchange instead of jumping on your phone last a right pr**k.
"Staff make mistakes, its life, it happens, get over it. Let me know where you work and I'll have the staff member come and review you. Gutless Troll. Not nice is it."
Mr Latroll told news.com.au that his experience at the bakery was "usually pretty average" but being close to home and selling Nutella doughnuts, he'd make the trip once a month with his kids regardless.
"Pretty sure I'm banned now," he told news.com.au. "If you can cut a pie in half and no filling falls out, something isn't right.
"[We] threw it [pies] out. I wouldn't let my kids eat it. I made them pancakes instead."
The response from the bakery was met with criticism, with some users claiming the "tongue lashing" was "disgusting" and will only lose the business customers.
"What a terrible response to customer feedback," one person wrote. "You could have worded your response way better with less bad language. Does not help your business."
"I feel like u just lost urself [sic] a whole lot of customers with ur response," another added.
"Disgusting response to people who spend money in your shop!
But others applauded the take-down, saying Mr Latroll should've contacted the bakery directly rather than writing a public review.
"I'm coming to eat here just because of the response … F***ing love it," one person responded.
"I love this response," another added.
"Never been to your bakery, but the tongue lashing you gave that keyboard warrior was epic.
"Next time I head to the Ord River fishing I will make the 500km detour to your bakery for a pie … Keep up your good work brother."
News.com.au has contacted Howard Plains Bakery for comment.