CROWNED: Warwick's pick for best employee
TO BELLE Ompoc's manager Tracey Slater, the winner of Warwick's best employee came as no surprise.
"One customer described it like driving through a storm and then reaching her at the drive-through and driving through to sunshine,” Ms Slater said.
"I don't think you could find anyone better in Warwick.”
The Zarraffas employee was the clear favourite with voters of the Warwick Daily News online reader poll for Warwick's best employee, with commenters like Linda Coombes singing her praises.
"Always so happy, greets customers by name and makes you feel special. She makes my morning,” Coombes said.
Ms Slater said she had miles of stories from customers who had complimented Miss Ompoc and her ability to brighten anyone's day.
"A smile can make their whole day,” Ms Slater said.
"I had one customer who said she was overwhelmed by a move and came in to get a coffee and that Bellie nattering away meant she left rejuvenated.
"I find, even out shopping, a lot of people stop me in the streets to compliment my staff.”
Runner-up Sue Hoffman from Gardens Galore agreed a good customer service experience came down to making your customer feel at home.
"You need a great vibe that makes them feel wanted and want to come back,” Mrs Hoffman said.
"The customer should always be first in your thoughts.”
As well as being a top-notch employee, Gardens Galore employee Stacey Williams said the owner made everyone feel appreciated.
"She thanks us all the time,” Mrs Williams said.
"It mightn't seem like a lot but it's a big deal.”
Other contenders for the win included Richard Mackie who ranked in at third for his work at Tradelink.