Customer service vital: Samios
GEORGE Samios knows the level of success for any business comes down to customer satisfaction.
Samios Mini Mart is one of 72 businesses nominated for the 2011 Heritage Building Society Business Excellence Awards.
Nominations have been submitted from members of the public and, with such a large number, it would seem many Warwick businesses are adopting George’s mantra.
“Customer service is the most important thing,” said George, the son of owners Jim and Theodora Samios.
“It’s nice seeing repeat customers and now we’re even getting their younger generation coming in too.”
George Samios said he believed it was important to “go the extra mile” when dealing with customers.
For elderly customers he will often read out labels that have small writing and place items on the counter if they are too high or low to view from the aisles.
Today, for example, he is heading out to set up a grandfather clock for a woman in a retirement home.
The three members of the Samios family are ably helped by employee Taryn Fitzgerald, who said the trio had made her feel “part of the family”.
“I always wanted to go into sales but I never thought I’d be working here for 22 years,” she said.
“Every year there’s something different and it’s nice to see the familiar faces. I just love it.”
Samios Mini Mart has been at its current location for 22 years, after the business moved from its previous location in Grafton St after three years.
George said it was exciting to learn the business had been nominated as part of the Heritage Business Excellence Awards for 2011.
Nominations closed on Friday. Each nominee will have to fill out a questionnaire in order to reach the next round where they will be judged.
Heritage Building Society spokesman Donna Neale-Arnold said there had been a huge number of nominations this year.
“It’s been really successful this year, especially compared to last year. I think people are more aware and the committee has been great in putting it on,” she said.
“We’re just hoping all the businesses fill out the questionnaire. They can do it online at the Warwick Chamber of Commerce website or send it to me in the mail.”