Doors close for Suncorp's Stanthorpe branch

SUNCORP'S Stanthorpe branch officially closed its doors this afternoon.

The closure was announced late last year and a spokeswoman for the bank said it was due to a change in customer engagement.

"Like all service providers, we regularly review our services, channels and locations and make changes based on customer and community behaviour and demands," she said.

"Over the last few years, we have seen a significant change in the way our customers in Stanthorpe and surrounding regions engage with us.

With the branch and ATM no longer available, customers will need to use one of a number of alternatives for their banking.

"Our mobile lenders and business bankers will continue to be available to customers throughout the region, and our digital care teams and contact centres are available via phone and email," the spokeswoman said.

"Face-to-face services are available through Bank@Post at Australia Post, where customers can withdraw and deposit money, check account balances and pay bills, including credit cards, using a Suncorp card and PIN.

She said there are also fee-free ATM services available via RediATMs in Maryland St, Stanthorpe.

"The decision to close our Stanthorpe store wasn't taken lightly," she said, adding employees affected by the closure had been consulted and a support program, including assistance in securing suitable alternative employment in other parts of the business where available, additional training and access to counselling where needed had been enacted.

Stanthorpe Border Post


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