Ergon not aware of incorrect meter readings in Warwick
WE ASKED ERGON: Residents are saying some of their usage is astronomically high above the average and claiming they believe their meters haven't been read correctly. Has there been a power surge or something to cause this? Is there the potential that a mistake has been made with the reading of meters?
ERGON: We are unaware of incorrect meter readings in the area. However, we encourage anyone with concerns to check their current meter reading and contact us directly on 13 10 46.
Some power bills have more than tripled, with people receiving bills in excess of $2500 even though they had fewer people in the house. Why could this be the case?
While we can't speculate on individual customer electricity consumption, there are generally significant variations in bills from each quarter, mainly due to changes in the season leading to changes in energy use - eg heating or cooling in the home. However, if a customer believes there is an error or would like advice on how to minimise their energy consumption, they are encouraged to call us on 13 10 46 or visit our website at http://www.ergon.com.au.
A lot of residents believe it's the service fee that has increased, not the rate they are charged for their usage. Is this the case? How much has the average power bill gone up in this latest quarter?
This information is contained in the QCA fact sheets I provided yesterday, including some figures for typical customers in a range of situations.
Will the next bill be just as shocking for residents? Is there an upward trend?
The charges are set by the QCA on an annual basis and apply from July 1 for one year.