JUST DIVINE: Positive reviews from guests have earnt the Abbey of the Roses an industry award.
JUST DIVINE: Positive reviews from guests have earnt the Abbey of the Roses an industry award.

Exceptional service pays off for Abbey of the Roses hotel

THE beauty of the Southern Downs is often a drawcard for tourists but it's quality accommodation that keeps visitors coming back, time and time again. 

Abbey of the Roses which has recently been named a Stellar Stays property by Hotels Combined, placing this historic property in the top 3% of more than 800,000 worldwide.

Owners Mark Cains and Sonia Hunt said they were delighted to be recognised for their customer service.

"It's a secret thing so we didn't apply to go in it, it was just done with private reviews from guests," Ms Hunt said.

"We were surprised by the award but it's also good to get a consensus from reviews.

"Customer service is massive for us and we strive to deliver really personalised service.

"It's mainly word of mouth that keeps people coming so if you do something well then you keep those customers coming back."

With 12 different rooms to stay in in this 19th century manner home, Ms Hunt said the bed and breakfast was a great option for locals and tourists looking for something a bit different.

"I think we are a different type of accommodation house with a lot of character and people are looking for something a little bit different," she said.

"For locals I think it good for people looking for something romantic or for a night away.

"The abbey is a beautiful old building with character inside and the rooms all different from each other so we get a lot of repeat guests coming back to stay."

Though Abbey of the Roses got top recognition, Ms Hunt said the region was host to plenty of dedicated hotel and motel owners and great accommodation.

"We've only got the option of 12 rooms so we fill up quickly when we have functions so we're happy to recommend lot of people here," she said. "We've never had anyone complain, which is unusual for an area I think, definitely."



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