Fast food walk-thru's dangerous
DRUNKEN 2am munchies are leading McDonald’s patrons on a dangerous path, as they opt to walk through the drive-through facility to cure their late-night hunger pangs.
An Edgeworth NSW man who travelled through Warwick for the first time earlier this month said he was shocked to enter McDonald’s drive-through to be confronted by what he describes as a “large group of hooligans”.
Robert Gregg said his first impression of Warwick was tainted by the unruly group, which he said was comprised of “15-20 drunken young men and girls”.
Mr Gregg said he and other patrons in cars were ignored while the staff catered to the ambling crowd.
“When we finally got down to the window we were surrounded by the drunks – it was an absolute disgrace,” he said.
“It was a scary situation – I was quite petrified,” he said
Despite it taking 10 minutes for Mr Gregg to make it to the window behind the group, he said it took another 10 minutes for somebody to come to the window to serve him.
Police arrived while Mr Gregg was there and said he heard one member of the group obscenely ask one of his cohorts what police were doing there.
“We were quite relieved when the police arrived but the security guard told them to go away and they got back in their car and left,” Mr Gregg said.
At that point he left and visited Hungry Jack’s instead.
The following day Mr Gregg called the restaurant and said he was presented with a manager who appeared to be “quite arrogant” and “implied it was common practice” to serve walking customers at the drive-through.
“The manager seemed to take the attitude they could serve whoever they wanted to, because they have a security guard there,” he said.
“He just kept asking “what can I give you?” I wasn’t ringing for anything, I just thought it wasn’t good enough and there was a safety concern,” he said.
Mr Gregg was contacted by the franchisee who Mr Gregg said seemed surprised the walking customers had been served.
A McDonald’s spokeswoman this week confirmed it was against company policy to serve customers on foot at the drive-through window, as it was a health and safety concern.
The spokeswoman said the company was aware of Mr Gregg’s complaint and said it had been settled between Mr Gregg and the franchisee.
Mr Gregg said he was given the opportunity to meet with the franchisee upon his next visit to the Rose City but said he wasn’t too excited about that prospect as he was sure there were a lot nicer things to see in Warwick.
Warwick Police Senior Constable Clayton Binney said the area was popular with pub patrons once the alcohol stopped flowing at the end of the night, but said problems were rare.
“It’s generally the place people go after the pubs close,” Snr Con Binney said. “There haven’t been too many dramas because they have their own security.”