Happy with our health care here

ONLY 2% of health care complaints last year came from the Darling Downs region, the latest figures from Queensland's independent health watchdog shows.

The figures were revealed in the Health Quality and Complaints Commission 2011-12 annual report.

The HQCC received a record 3244 health care complaints last year, a 28% increase on the previous year.

The most common causes of Queenslanders' complaints were inadequate treatment, communication and information, and medication.

Professional conduct complaints increased from 79 complaints in 2010-11 to 280 complaints in 2011-12.

Almost two-thirds of all complaints received about health care organisations in 2011-12 were about public hospitals, with only 8% about private hospitals.

Doctors were the most complained about healthcare professional, dentists second and alternative practitioners third.

CEO Cheryl Herbert said sharing lessons learned from complaints, investigation and reportable events helps to drive improvement.

"Sometimes things don't go as planned. However, we see every complaint as an opportunity for improvement," Ms Herbert said.



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