Paramedic Andrew Murray shows Cadence Manfield, 3, how to dial 000.
Paramedic Andrew Murray shows Cadence Manfield, 3, how to dial 000.

Help me, I'm on a mobile phone

MERE minutes are crucial in times of emergency so it is important to know just what number to call when you need help the most.

The Daily News was contacted recently by some people unsure as to what was the best number to call when dialling for emergency help from a mobile phone.

Some were under the assumption that 000 did not work from a mobile phone and the only option in that case was to dial the worldwide emergency number 112.

This is not the case.

000 is Australia's primary emergency phone number and it is recommended people dial this number in an emergency - regardless of whether you are calling from a landline or mobile.

Special roaming capabilities of the vast majority of mobile phones mean that if you are out of your service carrier's coverage area when dialling 000, your call will be carried on another available network.

If there is no mobile phone service at all, you will not be connected to an operator, regardless of which number you use.

There is no advantage of calling 112 over 000 and you cannot call 112 from a landline.

So, whether dialling from your home phone or your mobile while out and about, it is advisable to dial 000.

 

Who you gonna call?

  • 000 remains Australia's primary emergency number for calls from mobiles and landlines
  • When making the call, it is important to stay calm and call 000 from a safe place
  • When prompted, tell the operator whether you need police, fire or ambulance
  • Stay on the line, speak clearly and don't hang up until instructed to do so


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