Concerns have been raised by staff at Sunshine Coast University Hospital about IT issues.
Concerns have been raised by staff at Sunshine Coast University Hospital about IT issues.

Hospital staff raise grave concerns over IT issues

THE state health department says a "planned vendor upgrade" was behind IT issues which Sunshine Coast University Hospital staff fear could jeopardise patients' health.

One Sunshine Coast University Hospital staffer, who requested anonymity to avoid disciplinary action, said a "major IT failure" occurred on Tuesday, which left staff unable to access patient records and medication charts in the new integrated electronic medical record system.

The staffer claimed they tried to enact a Code Yellow internal emergency procedure, but were told "we weren't allowed to".

The staffer said the Code Yellow was eventually enacted about 5pm, but by then there were limited on-call doctors available to transcribe medications from the electronic system to a hard copy paper chart.

"We are unable to safely administer medication or provide care," the staffer said.

The staffer described it as a "huge patient safety issue" and feared a tragic outcome could result.

"We have not been given a timeline on how long the system will be down," the staffer said.

"There has been multiple problems with the ieMR system since its implementation in February and still not fully functional."

The Courier-Mail reported staff at some of the state's major public hospitals, including the Queensland Children's Hospital, were unable to access time sensitive clinical information for hours on Tuesday.

A Queensland Health spokeswoman said a "planned vendor upgrade" had taken place on Tuesday afternoon and "intermittent login issues were experienced when the patch was deployed".

"The issue has now been resolved," the spokeswoman said.

"Standard contingency plans were enacted and this ensured there was no impact on patient safety during this time.

"Queenslanders can trust that we have robust protocols in place to ensure our contingency and risk procedures work."



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