Pool manager responds to resident concerns
UPDATE: WIRAC YMCA manager Frederic Meyer has responded to concerns about water temperature levels at the indoor aquatic centre.
Ongoing issues with the boiler have caused the closure of the hydrotherapy pool for a number of weeks last month.
Warwick resident Bob Keogh, who was an integral part of getting the facility installed at WIRAC, said he believed the temperatures were not at optimum levels for hydrotherapy.
Mr Meyer said it was "nonsense" temperatures were dropped for learn to swim lessons.
"The temperature is the same for toddlers and general hydrotherapy use. We aim to maintain the water temperature between 34 and 35 degrees for everyone," he said.
"We have reduced the temperature from 39 degrees last November as such a high temperature is dangerous for any aquatic activity. It also allows for a very rapid and high grow rate of bacteria, requiring excessive chemical use to compensate and the subsequent discomfort for users."
Mr Meyer said learn to swim lessons were an important part of the centre's program and helped with the cost of running the hydrotherapy pool, which was around $960 a day, including staff and heating for three public sessions.
"If this cost wasn't partially offset by our learn to swim income the real cost for each public user would be $40 per visit," he said.
"Only 12 out of our 80 weekly learn to swim classes are held in the hydrotherapy pool.
"YMCA is proud to offer affordable learn to swim classes for toddlers to get their safer earlier.
"In Australia, in 2014, 20 children below the age of 4 have drown and lost their life. YMCA is committed to change this dramatic statistic by providing a nationally recognised learn to swim program to all."
The WIRAC manager said opening hours of the hydrotherapy had been extended with lunch-time sessions and a Sunday morning sessions all year round.
"YMCA is working collaboratively with the Southern Downs Regional Council by providing its technical expertise in the maintenance of aquatic facilities by identifying and solving every problem as soon as they occur within the aging facility," he said.
"These repairs are underway and from time-to-time due to the unavailability of replacement parts designed 20 years ago, they may take longer than we all expect. YMCA is fully committed to provide the best service at WIRAC."
Mr Meyer said pool temperatures are updated on Facebook each morning and customers can phone 46617955 for updates.
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EARLIER: TEMPERATURES are rising over WIRAC's hydrotherapy pool, with regular users frustrated by ongoing issues plaguing the facility.
For the past six weeks pool users Bob and Kate Keogh have been unable to swim due to ongoing issues with the water temperature.
The Keoghs, who were instrumental in getting the pool installed at WIRAC, have expressed concern at how the facility is used.
Mr Keogh told the Daily News he didn't believe the pool was the place for learn to swim classes for toddlers.
"For the hydrotherapy pool to benefit people's health, it has to be around 35 degrees," he said.
"The hydrotherapy pool is not for learn to swim for toddlers - when they want to use it they turn the temperature down because it's too hot for the littlies."
An ongoing issue with the boiler at WIRAC caused the closure of the hydrotherapy pool for a number of weeks last month.
But Mr Keogh said issues with the temperature weren't a new problem.
"WIRAC has had a problem over the years of the pool being too cold," he said.
"It's not the fault of the people at WIRAC - it's the council people who maintain it.
"My other problem is a lot of us have been direct debit paying for a facility we can't use. We just want to know when it will be fully operational again."
In response to Mr Keogh's concerns, Southern Downs Regional Council Business and Community Services Director David Tuxford said the pool temperature was only slightly below where it should be.
"Today the hydrotherapy pool is operating at 33.1 degrees, which is slightly below the regular temperature of 34 degrees," he said.
Mr Tuxford acknowledged regular maintenance of the ageing infrastructure was important.
"Maintenance work is taking place at WIRAC presently and will continue to occur," he said.
"Parts have been ordered to rectify the boiler problem and are due to arrive this week." The pool will remain open while maintenance continues.