NOT ON: Telstra customer Hailley Brown-Heinemann wasn't happy with the outage last weekend.
NOT ON: Telstra customer Hailley Brown-Heinemann wasn't happy with the outage last weekend. Jonno Colfs

Littleproud calls for free data day for Downs

SOUTHERN Downs residents might enjoy a day of free Telstra mobile phone data if Member for Maranoa David Littleproud gets his way.

The telco failed residents over the busy Australia Day weekend with sluggish texts and slow internet speeds.

Warwick Telstra customer Hailley Brown-Heinemann said she had all sorts of issues with connectivity last weekend.

"It was so slow, if it worked at all,” she said.

"You expect more in this day and age.

"I think a data-free day is a great idea, and would go a long way to making up for the inconvenience.”

Mr Littleproud said the outage wasn't acceptable.

"I'm calling on Telstra to give our community a free data day to make up for network failures across the Southern Downs,” he said.

"You were flat out sharing a selfie with mates at an Australia Day barbecue or texting a career-best wicket photo during the Cricket Carnival as Telstra dropped the ball in our region with a 4G network outage from Thursday afternoon until late Monday.

"If this outage happened in Brisbane, there'd be a revolt so I'm calling for Telstra to declare a free data day as compensation for letting us down during one the busiest weekends for our region.

"This year, Australia Day fell on Friday, meaning a long weekend which not only saw tourists keen to explore our communities but also the Condamine Sports Club Warwick Australia Day Cricket Carnival which enticed 30 teams to don their whites and play on pitches across the Southern Downs.

"What should have been a prime weekend to showcase our region turned sour as Telstra was out of action and I think the telco should compensate our region for its stuff-up.

Mr Littleproud said many in the region already had enough issues with mobile black spot areas.

"This is why we're spending $200million to build 35 new mobile phone towers right across Maranoa,” he said.

"Mobile phones are the tool of the 21st century and I realise things aren't perfect but when things

go down it isn't good enough.

"I want Telstra to show the people of the Southern Downs some good faith with some compensation.”

The telco failed residents over the busy Australia Day weekend with sluggish texts and slow internet speeds.
The telco failed residents over the busy Australia Day weekend with sluggish texts and slow internet speeds. JOEL CARRETT

Fact box:

. What happened?

Telstra services were out of action from Thursday, January 25 until Monday, January 29 with both 4G mobile service and mobile data affected. The outage covered the Warwick city centre and extended to Womina, Leslie Dam, Rosenthal Heights, Morgan Park and Junabee.

. What's a free data day?

Holding two separate free data days was Telstra's method of compensating customers for a series of network failures during 2016. The February 14, 2016, free data day saw Tesltra customers use 1841 terabytes of data, worth about 2.3 million movies.



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