THEY say one honest voice is louder than a crowd, and this Warwick mum is making sure her voice is heard by everyone who will listen.

Susan Bale, mother of four, is standing up to the Warwick Mental Health Department demanding more attention be paid to patients, claiming her daughter repeatedly received unfair treatment by staff at the Warwick Hospital.

Elizabeth, 16, suffers from schizophrenia and often requires medical assistance during psychotic episodes.

Ms Bale said on numerous occasions the mental health staff at the hospital have dealt with Elizabeth and herself in a "disrespectful" way.

"Two Wednesday nights ago, I brought Elizabeth into the Warwick Hospital, and the waiting room was full, I asked twice if there was a quiet room we could wait in but was told there wasn't.

"We finally went into a baby change room and Elizabeth was ripping up paper towels to alleviate her anger.

"She was quiet, alone, not hurting anyone," Ms Bale said.

Elizabeth said two nurses came in and made her vacate the room.

"They came in and grabbed the paper out of my hands, grabbed me by the wrist and pulled me out of the chair," said Elizabeth.

Ms Bale said this is not the only time this sort of thing has happened and something needs to be done.

"If someone doesn't do it, it's never going to change," Ms Bale said.

"They tell you to bring her up, then they send you home and they don't listen, they trivialise what you're trying to tell them.

"It's probably not the people who work there, it's the system, but there needs to be someone on call who can come in.

"They really need to listen to carers and parents and they really need to help before it gets too bad," she said.

Darling Downs Health Service District Acting Chief Executive Officer Dr Peter Bristow said patients are dealt with in an appropriate manner.

"Patients who present to the Warwick Hospital Emergency Department with either physical or mental illness are triaged and assessed by a registered nurse and all patients are provided with appropriate treatment," Dr Bristow said.

But some local businesses are ensuring people such as Elizabeth are getting the acceptance they deserve.

Eagle Boys owners John and Robyn Rye, who employed Elizabeth two years ago, received a Highly Commended for the Queensland Best Employer Awards for compassion towards Elizabeth's family.

Ms Bale said the Ryes are very understanding of Elizabeth's condition.

"Not only did they accept her as she is, but have been so understanding, they even lent us a fridge, freezer and washing machine when ours broke," Ms Bale said.

A modest John Rye said he was happy to receive the award, but it was about helping, not the recognition.

"We don't expect to get recognition for it, she's just a good kid and we're fortunate enough to help out," Mr Rye said.

Ms Bale said she couldn't be more appreciative of everything the Ryes have done.

"John and Robyn Rye are perfect examples of what this world needs," she said.