NO CONNECTION: Queen Mary Falls caravan park owner Louise Reed is frustrated by disruptions to phone and internet services.
NO CONNECTION: Queen Mary Falls caravan park owner Louise Reed is frustrated by disruptions to phone and internet services. Erin Smith

Region left offline after widespread Telstra disruptions

BUSINESSES and homes across the Southern Downs were left in telecommunications limbo after widespread disruptions to Telstra services at the weekend.

Customers first started having issues on Friday afternoon after storms swept across the region.

Businesses were left without phones and eftpos facilities during the busy first weekend of the school holidays, while homes were without internet.

One of the hardest hit businesses was the Queen Mary Falls Caravan Park and Cafe.

Owner Louise Reed said the outage had affected her business in a huge way.

"Two weeks out from Christmas is when we field major phone calls for accommodation booking - I dread to think of how much business we have lost," she said.

"We also turned so many people away because of no credit card or eftpos facilities."

Mrs Reed said she didn't have mobile phone coverage at the caravan park and was unable to divert incoming calls.

"I asked if Telstra could put a recorded message on the line but they said they couldn't do that," she said.

Mrs Reed apologised for any inconvenience to customers.

A Telstra spokesman said services had been restored around Warwick.

"A power issue disrupted fixed line phone and ADSL services for some customers in Warwick over the weekend and Monday," he said.

"We apologise to our customers for any inconvenience caused."

The spokesman was unable to say how many customers had been affected by the disruption.



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