Service, growth rush ahead
WARWICK is famous for a great variety of things, but in the world of communications, Warwick is the home of Optus’s superior customer service and excellent growth.
For the second year in a row the Network Communications Warwick shop was recognised with excellent growth and retails sales.
Store owners Scott and Lynnelle Reimer are very proud of their staff and the store’s achievements.
“Last year at the Optus awards we came first for growth and sales performance; this year we came third,” Mr Reimer said.
“This is down to our Warwick staff,” the couple said. “They offer our customers quality and friendly service, going above and beyond to find the best solution.
“To be the best and third store out of 72 nationwide stores is an amazing achievement.”
The couple, who have been in the industry for 14 years, have had a lot of experience and know the key to success is friendly and trustworthy customer service.
“We don’t up-sell, we find solutions.”
Along with the Roscity Shopping World store, employing five staff, the Reimers also run shops in Inverell and Dalby.
“We are very proud of the stores’ achievements, the two awards sit proudly at our home,” they said. “But it all comes down to making sure our customers are happy.”