Small businesses hung up on phone line failure

A HANDFUL of Warwick businesses have been without phone lines and EFTPOS for a week, frustrating both workers and customers.

But when the Daily News contacted Telstra to see when the issue would be resolved, they had not heard anything of it.

Sharron and Phil Barker of Saddlery Supplies said their line had been down since Thursday, April 4, and when they contacted the neighbouring businesses, they too were in the same boat.

Mrs Barker said they initially phoned their provider, iiNet, but they were told by them the issue was with their equipment.

"Except we had all of our equipment, filters and modems changed because we previously had an issue with our fax line," Mrs Barker said.

"So it cost a lot of money to do that to find out that wasn't the issue."

After a number of phone calls to Telstra and iiNet, Mr and Mrs Barker said they were fed up with the response they had been given.

"After about four or five phone calls we got a text message saying they hoped to have the lines back up by the 17th," Mrs Barker said.

She said having the lines down for one week was bad enough, but the possibility of another week was just frightening for the future of their business.

They had the phone line diverted to their fax line, so they could receive the majority of incoming calls, but they cannot use EFTPOS or phone sales and suppliers are struggling to get through.

"It's really frustrating, especially when we're told to pay more for a business phone account so we get better service, and this is what we get," Mrs Barker said.

Two doors down, Fran Griffin of Fran's Total Dog Grooming said she too was feeling the pinch of not having a working phone line.

"If people can't ring me up, they're not going to walk up," Mrs Griffin said.

"It's tough enough for small businesses without these sorts of issues."

A Telstra spokesman has advised they are chasing up the issue and they expect to have a response to the Daily News in the coming days.



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