Warwick pharmacy celebrates 10 years in town
A DECADE can be a long time in a business sense, but for the team at Warwick Friendly Society, it is just the beginning.
Today, the Wood St branch will celebrate its 10-year anniversary, as the centre looks ahead to the future.
General manager Ahmad Almesfer has been in the pharmacy for almost four years after spending more than 20 in New Zealand.
He said he appreciated the opportunity to become engaged in a community such as Warwick.
"I've loved every moment of it," Mr Almesfer said.
"I love dealing with problems that are challenging, and being able to see the results going forward.
"There have been a lot of changes, but they have been for the good (of the pharmacy).
"With the Condamine Medical Centre next door, we are constantly in contact with them.
"We get to see the changes year in, year out with trainee doctors as well."
Pharmacist-in-charge Fiona Breen was born and bred in Warwick, and after studying pharmacy at the University of Queensland, she had the chance to return home in her field.
She said the opportunity to work in a community setting in her home town was something she valued.
"People like to come in and see this person," she said.
"You get to know their name and their story. They'll tell you about their kids, and you get to know the person, not just the patient.
"You feel like you are a part of them and they are a part of you.
"Even when you do something that might seem small, customers will show their appreciation, which is great."
The Wood St branch currently has a team of 10, and Mr Almesfer said the diversity of the group helped to cater to the needs of the local community in the Rose City.
"The staff we have come from such different parts of life," he said.
"Some study, some are at school, some are parents.
"They come from certain parts of life, which contributes to the cohesiveness of the store.
"Everyone knows something different to each other, which is why we associate well with customers and patients."
A major part of the Warwick Friendly Society's place in the community has come in the form of involvement, something Mr Almesfer said would continue to be an important part of their operation.
"We donate to organisations and raffles, as well as Warwick netball last year, and we will look to sponsor at least another two community organisations," he said.
As for the future, the group will be looking to build on their established product.
"We have something coming up in the next two months to enhance the retail and customer experience," he said.
"It's exciting, and will set the tone for the next 10 years.
"We will also be getting in touch with allied health (professionals) in surrounding suburbs to help out others.
"We believe we can do that."
Warwick Friendly Society is running a raffle for members, where $10 or more spent on retail products in-store will give them an entry into the $100 raffle.
The first customer tomorrow will also receive a special prize.